> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Kent G3 Troubleshooting

> Symptom-first triage for the Kent G3 — pick the page that matches what the site is doing.

export const Escalate = () => <div>
    <p><strong>Escalate to Kent New Energy service only</strong> — through your registered Kent
    partner channel or the Kent service desk details on your work order. Do not contact any
    third-party or component-manufacturer support line for a Kent-branded system: tickets outside
    the Kent channel are not tracked, not covered, and can void warranty handling.</p>
  </div>;

export const Applicability = ({labels}) => <div style={{
  border: "1px solid #0057A8",
  borderLeft: "6px solid #0057A8",
  borderRadius: "8px",
  padding: "10px 14px",
  margin: "0.75rem 0 1.25rem 0",
  background: "rgba(0, 87, 168, 0.06)",
  fontSize: "0.9em"
}}>
    <strong style={{
  color: "#0057A8",
  marginRight: "8px"
}}>Applies to:</strong>
    {labels.map(l => <span key={l} style={{
  display: "inline-block",
  border: "1px solid #0057A8",
  borderRadius: "999px",
  padding: "1px 10px",
  margin: "2px 6px 2px 0",
  background: "#ffffff",
  color: "#003F7D",
  fontWeight: 600
}}>{l}</span>)}
  </div>;

export const SITE_NAME = "Kent New Energy Knowledge Base";

<Applicability labels={["Kent G3 Hybrid Inverter"]} />

Start from the **symptom**, not the suspicion. Each flow below runs check-first → causes →
escalate-when; the fault-code table maps every Kent G3 status and alarm message into these
flows.

## Symptom flows

* [Not Starting](/g3/troubleshooting/not-starting) — dead display, no boot, or a fault at first power-up.
* [Battery Not Charging](/g3/troubleshooting/battery-not-charging) — PV or grid available but the battery won't take charge.
* [Battery Not Discharging](/g3/troubleshooting/battery-not-discharging) — full battery, yet the house runs on grid.
* [Backup Not Working](/g3/troubleshooting/backup-not-working) — outage comes, backup doesn't.
* [Comm Fault](/g3/troubleshooting/comm-fault) — battery, meter and parallel communication failures.
* [Grid Fault](/g3/troubleshooting/grid-fault) — grid voltage/frequency alarms, the compliant way.
* [Display Shows Wrong Flow](/g3/troubleshooting/display-wrong-flow) — impossible energy flows on the screen.
* [Nuisance Tripping](/g3/troubleshooting/nuisance-tripping) — RCD/ELCB or breaker trips around outages, mornings or backup tests.
* [Zero Export Failing](/g3/troubleshooting/zero-export-failing) — the utility meter shows export despite the limit.

## Reference

* [Fault Codes](/g3/troubleshooting/fault-codes) — every Kent G3 status and alarm message, first response and onward flow.
* [When to Escalate](/troubleshooting/when-to-escalate) — the stop line, the evidence kit and the Kent service path.

<Escalate />