> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Battery Not Charging

> PV or grid available but the battery won't take charge — the triage flow.

export const children_0 = undefined

export const Escalate = () => <div>
    <p><strong>Escalate to Kent New Energy service only</strong> — through your registered Kent
    partner channel or the Kent service desk details on your work order. Do not contact any
    third-party or component-manufacturer support line for a Kent-branded system: tickets outside
    the Kent channel are not tracked, not covered, and can void warranty handling.</p>
  </div>;

export const Applicability = ({labels}) => <div style={{
  border: "1px solid #0057A8",
  borderLeft: "6px solid #0057A8",
  borderRadius: "8px",
  padding: "10px 14px",
  margin: "0.75rem 0 1.25rem 0",
  background: "rgba(0, 87, 168, 0.06)",
  fontSize: "0.9em"
}}>
    <strong style={{
  color: "#0057A8",
  marginRight: "8px"
}}>Applies to:</strong>
    {labels.map(l => <span key={l} style={{
  display: "inline-block",
  border: "1px solid #0057A8",
  borderRadius: "999px",
  padding: "1px 10px",
  margin: "2px 6px 2px 0",
  background: "#ffffff",
  color: "#003F7D",
  fontWeight: 600
}}>{l}</span>)}
  </div>;

export const SITE_NAME = "Kent New Energy Knowledge Base";

<Applicability labels={["Kent G3 Hybrid Inverter", "Kent Lithium Battery"]} />

**Symptom:** sun or grid available, yet the battery sits at the same SOC — or charge current
is far below expectation.

## Check first

1. **Is SOC live and updating on the display?** No live SOC = comm problem — the crossover
   cable check comes **before** any settings work.
2. **Is charging even scheduled right now?** Mode and TOU window on the platform's settings
   page — a battery told to idle until a window opens is obeying, not failing.
3. **What does the display flag?** Note the exact message and the SOC/voltage pair.

{children_0}

<Note>
  After any comm repair on this flow, finish with the full-charge SOC verification from
  [SOC Mismatch](/battery/soc-mismatch) — drift accumulated while the link was down does not
  clear itself.
</Note>

## Escalate when

* BMS stays silent after the cable is verified against the pin card **and** the battery
  selection is correct — battery-level case. {/* CITE: workbook T9 escalation trigger */}
* A pack refuses the official wake procedure. \[KNB-VAL-21]

<Escalate />

## Related pages

* [Cable Checks](/battery/cable-checks)
* [Not Charging / Not Discharging](/battery/not-charging-discharging)
* [Battery Not Discharging](/g3/troubleshooting/battery-not-discharging)