> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Not Starting

> Dead display, no boot, or a fault at first power-up — the triage flow.

export const children_0 = undefined

export const Escalate = () => <div>
    <p><strong>Escalate to Kent New Energy service only</strong> — through your registered Kent
    partner channel or the Kent service desk details on your work order. Do not contact any
    third-party or component-manufacturer support line for a Kent-branded system: tickets outside
    the Kent channel are not tracked, not covered, and can void warranty handling.</p>
  </div>;

export const Applicability = ({labels}) => <div style={{
  border: "1px solid #0057A8",
  borderLeft: "6px solid #0057A8",
  borderRadius: "8px",
  padding: "10px 14px",
  margin: "0.75rem 0 1.25rem 0",
  background: "rgba(0, 87, 168, 0.06)",
  fontSize: "0.9em"
}}>
    <strong style={{
  color: "#0057A8",
  marginRight: "8px"
}}>Applies to:</strong>
    {labels.map(l => <span key={l} style={{
  display: "inline-block",
  border: "1px solid #0057A8",
  borderRadius: "999px",
  padding: "1px 10px",
  margin: "2px 6px 2px 0",
  background: "#ffffff",
  color: "#003F7D",
  fontWeight: 600
}}>{l}</span>)}
  </div>;

export const SITE_NAME = "Kent New Energy Knowledge Base";

<Applicability labels={["Kent G3 Hybrid Inverter"]} />

**Symptom:** the display stays dark, the unit never reaches operation, or it faults the
moment it powers up.

<Warning>
  **For trained/authorized installers only.** Any restart follows the official sequence, and
  any cover-off work follows [Isolation & Shutdown](/safety/isolation-and-shutdown) — including
  the 5-minute discharge wait.
</Warning>

## Check first

1. **Was the power sequence right?** Both platforms power ON **AC-first** (grid breaker
   before PV DC before battery). A battery-first habit from other brands stalls boots here.
2. **Is grid actually present at the inverter's AC terminals?** Meter it — upstream MCB,
   loose termination or a dead phase kills the boot before any menu exists.
3. **What exactly does the display say?** Note the precise message/code before touching
   anything — it decides the branch below.

{children_0}

<Note>
  **The one-restart rule.** For a fault message: power off in the correct order, **wait
  5 minutes, restart once**. If the same fault returns, collect the evidence and escalate —
  repeated power-cycling destroys the diagnostic trail and fixes nothing.
</Note>

## Escalate when

* Any internal-fault code survives the one restart.
* The display stays dark with verified AC at the terminals — do not open covers; that is
  service territory. {/* CITE: safety/authorized-only-actions */}
* A boot fault follows physical damage, water entry or a burnt smell — isolate and stand down
  per [Battery Safety](/battery/safety) if packs are involved.

<Escalate />

## Related pages

* [Kent G3 Commissioning](/g3/commissioning)
* [Isolation & Shutdown](/safety/isolation-and-shutdown)
* [When to Escalate](/troubleshooting/when-to-escalate)