> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Zero Export Failing

> The utility meter shows export despite the limit — the triage flow.

export const children_0 = undefined

export const Escalate = () => <div>
    <p><strong>Escalate to Kent New Energy service only</strong> — through your registered Kent
    partner channel or the Kent service desk details on your work order. Do not contact any
    third-party or component-manufacturer support line for a Kent-branded system: tickets outside
    the Kent channel are not tracked, not covered, and can void warranty handling.</p>
  </div>;

export const Applicability = ({labels}) => <div style={{
  border: "1px solid #0057A8",
  borderLeft: "6px solid #0057A8",
  borderRadius: "8px",
  padding: "10px 14px",
  margin: "0.75rem 0 1.25rem 0",
  background: "rgba(0, 87, 168, 0.06)",
  fontSize: "0.9em"
}}>
    <strong style={{
  color: "#0057A8",
  marginRight: "8px"
}}>Applies to:</strong>
    {labels.map(l => <span key={l} style={{
  display: "inline-block",
  border: "1px solid #0057A8",
  borderRadius: "999px",
  padding: "1px 10px",
  margin: "2px 6px 2px 0",
  background: "#ffffff",
  color: "#003F7D",
  fontWeight: 600
}}>{l}</span>)}
  </div>;

export const SITE_NAME = "Kent New Energy Knowledge Base";

<Applicability labels={["Kent G3 Hybrid Inverter"]} />

**Symptom:** export shows on the utility meter (or a DISCOM notice arrives) on a site
configured for zero or limited export.

<Warning>
  **For trained/authorized installers only.** Export settings sit behind partner-gated menus
  and carry compliance consequences.
</Warning>

## Check first

1. **Trace shape: spikes or sustained?** Momentary blips on load steps are the control loop's
   physics; **sustained** export is the fault. {/* CITE: workbook T9 export flow; expectation per ct-meter/zero-export-concept */}
2. **CT live test** — grid on, PV off must read import. A reversed or misplaced CT is the
   number-one cause. {/* CITE: workbook T7/T9 */}
3. **Third-party grid-tie inverter on site?** If yes, that generation is uncontrollable by
   the Kent hybrid — expectation case, not settings case.

{children_0}

## Close it properly

A zero-export fix ends with the **witness test against the utility meter** — PV high, load
minimised, no sustained export above the limit — photographed into the record. 📷

## Escalate when

* Sustained export persists with the CT proven and settings verified — settings snapshot and
  export trace go to Kent service.
* A **DISCOM dispute** is open — escalate to Kent with the commissioning record and witness
  evidence; the compliance response runs through Kent, not the installer.

<Escalate />

## Related pages

* [Zero Export — The Concept](/ct-meter/zero-export-concept)
* [Energy-Flow Test](/ct-meter/energy-flow-test)
* [Wrong-CT Symptoms](/ct-meter/wrong-ct-symptoms)