> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Printable Customer Handover Sign-Off and Record Form

> Print and sign at the unit: system record, commissioning evidence checklist, customer walkthrough checklist, and installer and customer declarations.

Print this page from your browser (Ctrl/Cmd-P), fill it at the unit, and sign it together with the customer. A signed handover form is the end of the installation and the start of the service relationship — it is the baseline every future service visit trusts. Photograph the signed form into the job record before you leave site.

<Note>
  File the signed form with the photo record. A copy travels with any escalation. Without the signed form, every future query about what was delivered, demonstrated, or promised starts from scratch.
</Note>

## Section A — System record

| Field                                                | Entry |
| ---------------------------------------------------- | ----- |
| Customer name                                        |       |
| Site address                                         |       |
| Date of handover                                     |       |
| Platform & model (e.g. Kent M1 Hybrid Inverter 5 kW) |       |
| Inverter serial number                               |       |
| Battery model & pack count                           |       |
| Battery pack serial numbers / address map            |       |
| PV array (strings × modules, total kWp)              |       |
| Sensing scheme (CT at incomer / smart meter)         |       |
| Export setting (zero export / limited to: \_\_\_ W)  |       |
| Installer name                                       |       |
| Kent partner ID                                      |       |

## Section B — Commissioning evidence attached

Check each item and confirm the evidence is in the job record before signing.

* [ ] Platform commissioning checklist completed — [Kent M1](/checklists/m1-commissioning) or [Kent G3](/checklists/g3-commissioning)
* [ ] Energy-flow tests passed — direction verified, per-phase verified, zero-export witnessed 📷
* [ ] Black-start test passed with the real essential loads on the essential panel 📷
* [ ] Settings snapshot captured (full photo set of all settings screens) 📷
* [ ] [Site photo checklist](/environment/site-photo-checklist) complete 📷

## Section C — Customer walkthrough checklist

Tick each item as you deliver it, in front of the customer. All eight items must be ticked before signatures are collected.

* [ ] System explained in plain words — what it does all day, what happens in a power cut ([script](/handover/explaining-the-system))
* [ ] Backup limits explained — what runs, what doesn't, why ([Backup Can & Can't](/handover/backup-can-and-cant))
* [ ] Essential panel shown and labelled — customer knows which switches are backup and why the others are not
* [ ] Display tour given — battery percentage, alarm recognition, read-only browsing ([Display Walkthrough](/handover/display-walkthrough))
* [ ] Battery expectations set — SOC is a fuel gauge, hours depend on load, reserve behaviour is normal, grid-charge default explained, recovery after long outage ([Battery Expectations](/handover/battery-expectations))
* [ ] Emergency stop demonstrated physically — labelled battery breaker and AC isolator pointed out, customer knows the sequence: off, away, call Kent
* [ ] DO/DON'T card left on site and walked through verbally ([Warranty-Safe Usage](/handover/warranty-safe-usage))
* [ ] Kent service number saved in customer's phone contacts and written on the DO/DON'T card and the DB door label

## Section D — Declarations and signatures

**Installer declaration**

I confirm that the system listed in Section A is installed and commissioned in accordance with the Kent New Energy Knowledge Base. All tests listed in Section B are passed and the evidence records listed are attached to this job file. The walkthrough items in Section C were delivered to the customer(s) named above.

Installer signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_    Date: \_\_\_\_\_\_\_\_\_\_\_\_

 

**Customer declaration**

I confirm that the walkthrough listed in Section C was given to me today. I received the DO/DON'T card. I understand that for any alarm, message, change, or addition to the system, my action is to call Kent service — not to open the unit, adjust settings, or ask a local electrician to modify the installation.

Customer signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_    Date: \_\_\_\_\_\_\_\_\_\_\_\_

 

<Note>
  Photograph the completed and signed form immediately. The photo goes into the job record alongside the commissioning evidence. The original stays with the customer; a copy stays with the installer's job file.
</Note>

## When to escalate

<Note>
  **Escalate to Kent New Energy service only** — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.
</Note>

## Related pages

* [Explaining the System](/handover/explaining-the-system)
* [Commissioning Checklists](/checklists/index)
* [Warranty-Safe Usage](/handover/warranty-safe-usage)