> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Warranty-Safe Usage: The DO/DON'T Card for Customers

> The DO/DON'T card content: clearances, cleaning rules, alarm response, and the habits that keep cover intact for inverter and battery.

This is the content of the DO/DON'T card you leave at handover — the usage habits that keep the system healthy and the customer's warranty cover intact. Walk through every item before you hand the card over. Two minutes of narration makes it real; a card handed over without explanation is a card that goes in a drawer. Warranty terms themselves live on the Kent warranty card supplied with the product.

<Note>
  This page applies to the Kent M1 Hybrid Inverter, the Kent G3 Hybrid Inverter, and the Kent Lithium Battery.
</Note>

## DO

<Steps>
  <Step title="Keep the space around the unit clear">
    The clearances the installer left are cooling, not spare shelf room. No cartons against the inverter or the battery pack. Nothing stacked on top or in front. The gap must stay open every day, not just on installation day.
  </Step>

  <Step title="Keep it shaded and dry the way it was installed">
    Awnings, canopies, and cable drip loops stay as built. If anything changes the shade or drainage around the unit — a new wall, a trellis, a redirected drainpipe — call Kent before the next monsoon.
  </Step>

  <Step title="Glance at the display now and then">
    Two things to check: battery percentage, and no alarm showing. That is all. The full tour is at [Display Walkthrough](/handover/display-walkthrough).
  </Step>

  <Step title="Report alarms with a photo">
    If an alarm appears, photograph the display and call Kent. That photo is all Kent needs to start diagnosis — do not wait, do not try to diagnose it yourself.
  </Step>

  <Step title="Let Kent service it on schedule">
    Periodic checks of connections, seals, and cooling are part of ownership. Routine maintenance is trained work — connections have torque specifications and seals have replacement intervals. Kent schedules and does this; the customer does not.
  </Step>
</Steps>

## DON'T

<Steps>
  <Step title="Don't wash the unit">
    No hosing, no wet mopping over it, no solvents, no abrasive cleaners. Cleaning is a dry or soft-cloth affair, done with the system off and cool, by people trained for it. IP66 means dust and water jets are resisted under test conditions — it does not mean "hose it down."
  </Step>

  <Step title="Don't open anything">
    No covers, no glands, no battery casing, not even "just to look." There are no user-serviceable parts inside any Kent inverter or battery pack. Opening a cover voids the seal and the cover.
  </Step>

  <Step title="Don't change settings">
    Do not let a visiting electrician "optimise" the settings. Do not explore menus out of curiosity. Configuration changes run through Kent — the system is already set for this house's design.
  </Step>

  <Step title="Don't add or swap equipment">
    Extra battery packs, a different inverter, new backup circuits — Kent designs and fits additions so the system stays matched, safe, and covered. An unauthorized addition breaks the system design and the warranty.
  </Step>

  <Step title="Don't block, enclose, or box-in the unit">
    Enclosures built around the inverter for looks trap heat. Electronics cook. A decorative box around a fanless inverter is a failure waiting to happen.
  </Step>

  <Step title="Don't power-cycle repeatedly at an alarm">
    One restart is the maximum a customer should ever attempt — and the correct action is one photo and one phone call. Repeated cycling on a real fault makes the problem worse and the diagnosis harder.
  </Step>
</Steps>

## The tone to strike at handover

End with this line — say it plainly:

> *"This system needs almost nothing from you — just space, a glance, and a phone call if it ever shows a message. Everything else is our job."*

That sentence sets the right expectation. The customer is an owner, not a technician. Their role is space, observation, and communication — nothing more.

## Common mistakes

<CardGroup cols={2}>
  <Card title="Handing over the card without narrating it">
    Walk through each point aloud. Two minutes of explanation makes every item concrete. A card handed over in silence is a card that is never read.
  </Card>

  <Card title="Not warning about cleaning crew habits">
    A cleaning crew hosing the wall unit during a deep-clean or festive clean is a real and common failure mode. Warn the customer explicitly by name: "Please tell your cleaning team not to hose the inverter."
  </Card>

  <Card title="Letting another electrician re-terminate connections">
    A visiting electrician who re-torques "loose-looking" cables without the platform torque spec and a calibrated tool has introduced an unknown. That is a Kent service call, not a friendly favour.
  </Card>

  <Card title="Not leaving a physical card">
    The DO/DON'T card on the wall is the customer's ongoing reference. A verbal walkthrough without a physical card leaves nothing behind. Print and leave it — always.
  </Card>
</CardGroup>

## When to escalate

<Note>
  **Escalate to Kent New Energy service only** — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.
</Note>

## Related pages

* [Explaining the System](/handover/explaining-the-system)
* [Battery Expectations](/handover/battery-expectations)
* [Handover Form](/handover/handover-form)