> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Battery Not Discharging

> Full battery, yet the house runs on grid — the triage flow.

export const children_0 = undefined

export const Escalate = () => <div>
    <p><strong>Escalate to Kent New Energy service only</strong> — through your registered Kent
    partner channel or the Kent service desk details on your work order. Do not contact any
    third-party or component-manufacturer support line for a Kent-branded system: tickets outside
    the Kent channel are not tracked, not covered, and can void warranty handling.</p>
  </div>;

export const Applicability = ({labels}) => <div style={{
  border: "1px solid #0057A8",
  borderLeft: "6px solid #0057A8",
  borderRadius: "8px",
  padding: "10px 14px",
  margin: "0.75rem 0 1.25rem 0",
  background: "rgba(0, 87, 168, 0.06)",
  fontSize: "0.9em"
}}>
    <strong style={{
  color: "#0057A8",
  marginRight: "8px"
}}>Applies to:</strong>
    {labels.map(l => <span key={l} style={{
  display: "inline-block",
  border: "1px solid #0057A8",
  borderRadius: "999px",
  padding: "1px 10px",
  margin: "2px 6px 2px 0",
  background: "#ffffff",
  color: "#003F7D",
  fontWeight: 600
}}>{l}</span>)}
  </div>;

export const SITE_NAME = "Kent New Energy Knowledge Base";

<Applicability labels={["Kent M1 Hybrid Inverter", "Kent Lithium Battery"]} />

**Symptom:** the battery holds charge but never supports the load — the site imports from
the grid with a full bank, day after day.

## Check first

1. **Mode and thresholds** on the platform's settings page — most "won't discharge" calls
   are a reserve, a mode, or a TOU window doing its job.
2. **Is the sensing right?** If the CT/meter is wrong, the inverter doesn't know the house
   has load — [Energy-Flow Test](/ct-meter/energy-flow-test) direction check.
3. **Is SOC live?** Comms down can freeze discharge decisions — verify the SOC updates.

{children_0}

<Note>
  **"Inverter buys from grid with a full battery"** is this page. Walk mode → TOU → reserve →
  sensing in that order, and demonstrate the corrected behaviour to the customer before
  leaving — it is the highest-repeat complaint on hybrid sites.
</Note>

## Escalate when

* Configuration verified correct, sensing test passed, and the battery still never
  discharges — collect the settings snapshot and SOC/voltage readings for Kent service.
* Discharge stops far above any configured threshold with comms healthy.

<Escalate />

## Related pages

* [Not Charging / Not Discharging](/battery/not-charging-discharging)
* [Energy-Flow Test](/ct-meter/energy-flow-test)
* [Kent M1 Settings Reference](/m1/settings-reference)