> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Display Shows Wrong Flow

> The on-device screen shows impossible energy flows — reading the pattern back to the cause.

export const children_0 = undefined

export const Escalate = () => <div>
    <p><strong>Escalate to Kent New Energy service only</strong> — through your registered Kent
    partner channel or the Kent service desk details on your work order. Do not contact any
    third-party or component-manufacturer support line for a Kent-branded system: tickets outside
    the Kent channel are not tracked, not covered, and can void warranty handling.</p>
  </div>;

export const Applicability = ({labels}) => <div style={{
  border: "1px solid #0057A8",
  borderLeft: "6px solid #0057A8",
  borderRadius: "8px",
  padding: "10px 14px",
  margin: "0.75rem 0 1.25rem 0",
  background: "rgba(0, 87, 168, 0.06)",
  fontSize: "0.9em"
}}>
    <strong style={{
  color: "#0057A8",
  marginRight: "8px"
}}>Applies to:</strong>
    {labels.map(l => <span key={l} style={{
  display: "inline-block",
  border: "1px solid #0057A8",
  borderRadius: "999px",
  padding: "1px 10px",
  margin: "2px 6px 2px 0",
  background: "#ffffff",
  color: "#003F7D",
  fontWeight: 600
}}>{l}</span>)}
  </div>;

export const SITE_NAME = "Kent New Energy Knowledge Base";

<Applicability labels={["Kent M1 Hybrid Inverter"]} />

**Symptom:** the energy-flow screen contradicts reality — export at night, zero PV in full
sun, load at 0 W with the house running, battery arrows pointing the wrong way.

## Check first

1. **Which reading is impossible, exactly?** One wrong figure implicates its sensor; all of
   them wrong implicates the sensing chain at the grid point.
2. **Cross-check against physical truth** — utility meter, a clamp meter, the sun.
3. **Any alarm alongside?** A flow oddity plus an alarm string is that alarm's flow first.

{children_0}

<Note>
  **Displays report; they rarely lie on their own.** A wrong flow is almost always a wrong
  input — CT, meter or comms — not a wrong screen. Fix the sensing, and the picture fixes
  itself. If a reading stays impossible after the sensing chain is proven, capture photos and
  escalate rather than reinterpreting the screen.
</Note>

## Escalate when

* A physically-proven sensing chain still yields an impossible reading.
* Flow anomalies coincide with internal-fault codes — the code's flow leads.

<Escalate />

## Related pages

* [Wrong-CT Symptoms](/ct-meter/wrong-ct-symptoms)
* [Energy-Flow Test](/ct-meter/energy-flow-test)
* [Display Walkthrough](/handover/display-walkthrough)