> ## Documentation Index > Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt > Use this file to discover all available pages before exploring further. # Quiz — Customer Handover: 10 Questions with Answers > 10 multiple-choice questions on handover: backup essentials, grid-only loads, M1 grid-charge default, DO/DON'T card, and three customer rules. Ten questions from the [Customer Handover](/handover/explaining-the-system) group. Work through all ten before scrolling to the key. Suggested pass mark: **8 / 10**. Each miss points to a source page — re-read it, not the whole group. ## Questions **1.** Which loads belong on the essential (backup) panel? * A. Lights, fans, router, TV, phone charging, alarm, CCTV — and appropriately sized loads for the platform's backup rating * B. Everything in the house — the backup port is the main supply during an outage * C. Only LED lights — all other loads draw too much * D. Air conditioners, geysers, and lights *** **2.** Air conditioners and geysers are: * A. Acceptable on backup if the customer needs them * B. Acceptable on backup only for the 6 kW Kent M1 model * C. Always grid-only — their draw or surge exceeds backup port ratings on all models * D. Acceptable on backup during the handover demo only *** **3.** The Kent M1 grid-charge function is, by factory default: * A. Enabled for all battery types * B. Disabled — on an outage-first home, enable it deliberately at commissioning so the pack is full when a cut hits * C. Controlled automatically by the BMS based on grid tariff * D. Enabled only when SOC falls below 20 % *** **4.** The three customer rules for both platforms are: * A. Restart the inverter when an alarm appears, call Kent if it persists, and check the battery every week * B. Look don't touch settings; alarm = photo + call (not breaker flipping); know your two numbers — SOC and Kent service number * C. Clean the display monthly, restart monthly, and call Kent annually * D. Change the settings seasonally, photograph the display daily, and never call Kent unless it's urgent *** **5.** The Kent M1 5 kW model backup port maximum current is: * A. 15 A * B. 20 A * C. 25 A * D. 30 A *** **6.** The DO/DON'T card must be: * A. Emailed to the customer after handover * B. Left physically on site and walked through verbally at handover — not handed over silently * C. Only provided to the customer if they ask for it * D. Kept by the installer as part of the job record *** **7.** The emergency stop procedure the customer must know is: * A. Unplug the battery from the wall * B. Call Kent only — do not touch any switches * C. Switch off the labelled battery breaker and AC isolator if they are safe to reach, keep everyone away, and call Kent service * D. Press the power key on the display twice to enter safe mode *** **8.** The handover form must be signed by: * A. The installer only — the customer signature is optional * B. The customer only — the installer signature is on the commissioning checklist * C. Both the installer and the customer, together, at the unit * D. Kent service, after reviewing the job record remotely *** **9.** The battery percentage visible on the display represents: * A. The inverter's internal temperature as a percentage of maximum * B. The state of charge (SOC) of the battery — the fuel gauge number * C. The percentage of today's solar energy used * D. The remaining grid credit available *** **10.** After a long outage that has run the battery to its protection floor, the customer should: * A. Leave the battery flat until the next Kent service visit * B. Switch the system off at the battery breaker to preserve the remaining charge * C. Let the system recharge promptly — never leave a pack flat for days, never store the system switched off with an empty battery * D. Run all loads immediately to calibrate the battery before recharging *** ## Answer key | Q | Answer | Why | | -- | ------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | 1 | **A** | Lights, fans, router, TV, phone charging, alarm, CCTV — and one fridge where the platform's motor-start capability covers it. Size the total to the model's backup current rating. | | 2 | **C** | ACs and geysers are always grid-only. No Kent model, at any power rating, is sized or approved for AC or geyser backup. | | 3 | **B** | The Kent M1 grid-charge ships disabled. On outage-first homes, enable it at commissioning. A customer who doesn't know this may find the battery partly empty at the first evening cut. | | 4 | **B** | The three rules: look don't touch settings; alarm = photo + call (not breaker cycling); know two numbers — SOC on the display and the Kent service number on the card. | | 5 | **C** | The Kent M1 5 kW model backup maximum current is 25 A. The 3 kW is 15 A; the 6 kW is 30 A. Never quote 30 A for a 5 kW unit. | | 6 | **B** | The DO/DON'T card is left physically on site and walked through verbally. A card handed over in silence is a card that goes in a drawer and is never read. | | 7 | **C** | Smoke, burning smell, or water ingress: switch the labelled battery breaker and AC isolator OFF if safe to reach, stay away from the unit, and call Kent service. Never touch cables or open the unit. | | 8 | **C** | Both the installer and the customer sign the handover form together, at the unit, on the day of handover. Both signatures are required — neither alone is sufficient. | | 9 | **B** | The battery percentage on the display is the state of charge — the fuel gauge. The customer's daily glance starts here. | | 10 | **C** | After a long outage, recharge the battery promptly. Leaving a lithium pack flat for days shortens its life. The system should be left running so it can recover on solar or grid as configured. | ## Related pages * [Explaining the System](/handover/explaining-the-system) * [Backup Can & Can't](/handover/backup-can-and-cant) * [Battery Expectations](/handover/battery-expectations) * [Warranty-Safe Usage](/handover/warranty-safe-usage) * [Handover Form](/handover/handover-form)