> ## Documentation Index
> Fetch the complete documentation index at: https://learning.kent.co.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Which inverter are you working on? Platform-specific triage lives with each platform.

export const Escalate = () => <div>
    <p><strong>Escalate to Kent New Energy service only</strong> — through your registered Kent
    partner channel or the Kent service desk details on your work order. Do not contact any
    third-party or component-manufacturer support line for a Kent-branded system: tickets outside
    the Kent channel are not tracked, not covered, and can void warranty handling.</p>
  </div>;

export const Applicability = ({labels}) => <div style={{
  border: "1px solid #0057A8",
  borderLeft: "6px solid #0057A8",
  borderRadius: "8px",
  padding: "10px 14px",
  margin: "0.75rem 0 1.25rem 0",
  background: "rgba(0, 87, 168, 0.06)",
  fontSize: "0.9em"
}}>
    <strong style={{
  color: "#0057A8",
  marginRight: "8px"
}}>Applies to:</strong>
    {labels.map(l => <span key={l} style={{
  display: "inline-block",
  border: "1px solid #0057A8",
  borderRadius: "999px",
  padding: "1px 10px",
  margin: "2px 6px 2px 0",
  background: "#ffffff",
  color: "#003F7D",
  fontWeight: 600
}}>{l}</span>)}
  </div>;

export const SITE_NAME = "Kent New Energy Knowledge Base";

<Applicability labels={["Common"]} />

Troubleshooting is **platform-first**: every symptom flow and the full fault-code table live
under the platform you are standing in front of. Pick yours.

<CardGroup cols={2}>
  <Card title="Kent M1" icon="bolt" href="/m1/troubleshooting">
    Single-phase platform — nine symptom flows plus the E-code table.
  </Card>

  <Card title="Kent G3" icon="bolt" href="/g3/troubleshooting">
    Three-phase platform — nine symptom flows plus the status/alarm table.
  </Card>
</CardGroup>

Not sure which unit it is, or on a mixed-fleet visit? The
[side-by-side cheat card](/mixed-fleet/cheat-card) tells the platforms apart at a glance.

Whichever platform, the stop line is the same:
[When to Escalate](/troubleshooting/when-to-escalate) — the evidence kit and the Kent
service path.

<Escalate />