Questions
1. Which loads belong on the essential (backup) panel?- A. Lights, fans, router, TV, phone charging, alarm, CCTV — and appropriately sized loads for the platform’s backup rating
- B. Everything in the house — the backup port is the main supply during an outage
- C. Only LED lights — all other loads draw too much
- D. Air conditioners, geysers, and lights
2. Air conditioners and geysers are:
- A. Acceptable on backup if the customer needs them
- B. Acceptable on backup only for the 6 kW Kent M1 model
- C. Always grid-only — their draw or surge exceeds backup port ratings on all models
- D. Acceptable on backup during the handover demo only
3. The Kent M1 grid-charge function is, by factory default:
- A. Enabled for all battery types
- B. Disabled — on an outage-first home, enable it deliberately at commissioning so the pack is full when a cut hits
- C. Controlled automatically by the BMS based on grid tariff
- D. Enabled only when SOC falls below 20 %
4. The three customer rules for both platforms are:
- A. Restart the inverter when an alarm appears, call Kent if it persists, and check the battery every week
- B. Look don’t touch settings; alarm = photo + call (not breaker flipping); know your two numbers — SOC and Kent service number
- C. Clean the display monthly, restart monthly, and call Kent annually
- D. Change the settings seasonally, photograph the display daily, and never call Kent unless it’s urgent
5. The Kent M1 5 kW model backup port maximum current is:
- A. 15 A
- B. 20 A
- C. 25 A
- D. 30 A
6. The DO/DON’T card must be:
- A. Emailed to the customer after handover
- B. Left physically on site and walked through verbally at handover — not handed over silently
- C. Only provided to the customer if they ask for it
- D. Kept by the installer as part of the job record
7. The emergency stop procedure the customer must know is:
- A. Unplug the battery from the wall
- B. Call Kent only — do not touch any switches
- C. Switch off the labelled battery breaker and AC isolator if they are safe to reach, keep everyone away, and call Kent service
- D. Press the power key on the display twice to enter safe mode
8. The handover form must be signed by:
- A. The installer only — the customer signature is optional
- B. The customer only — the installer signature is on the commissioning checklist
- C. Both the installer and the customer, together, at the unit
- D. Kent service, after reviewing the job record remotely
9. The battery percentage visible on the display represents:
- A. The inverter’s internal temperature as a percentage of maximum
- B. The state of charge (SOC) of the battery — the fuel gauge number
- C. The percentage of today’s solar energy used
- D. The remaining grid credit available
10. After a long outage that has run the battery to its protection floor, the customer should:
- A. Leave the battery flat until the next Kent service visit
- B. Switch the system off at the battery breaker to preserve the remaining charge
- C. Let the system recharge promptly — never leave a pack flat for days, never store the system switched off with an empty battery
- D. Run all loads immediately to calibrate the battery before recharging
Answer key
| Q | Answer | Why |
|---|---|---|
| 1 | A | Lights, fans, router, TV, phone charging, alarm, CCTV — and one fridge where the platform’s motor-start capability covers it. Size the total to the model’s backup current rating. |
| 2 | C | ACs and geysers are always grid-only. No Kent model, at any power rating, is sized or approved for AC or geyser backup. |
| 3 | B | The Kent M1 grid-charge ships disabled. On outage-first homes, enable it at commissioning. A customer who doesn’t know this may find the battery partly empty at the first evening cut. |
| 4 | B | The three rules: look don’t touch settings; alarm = photo + call (not breaker cycling); know two numbers — SOC on the display and the Kent service number on the card. |
| 5 | C | The Kent M1 5 kW model backup maximum current is 25 A. The 3 kW is 15 A; the 6 kW is 30 A. Never quote 30 A for a 5 kW unit. |
| 6 | B | The DO/DON’T card is left physically on site and walked through verbally. A card handed over in silence is a card that goes in a drawer and is never read. |
| 7 | C | Smoke, burning smell, or water ingress: switch the labelled battery breaker and AC isolator OFF if safe to reach, stay away from the unit, and call Kent service. Never touch cables or open the unit. |
| 8 | C | Both the installer and the customer sign the handover form together, at the unit, on the day of handover. Both signatures are required — neither alone is sufficient. |
| 9 | B | The battery percentage on the display is the state of charge — the fuel gauge. The customer’s daily glance starts here. |
| 10 | C | After a long outage, recharge the battery promptly. Leaving a lithium pack flat for days shortens its life. The system should be left running so it can recover on solar or grid as configured. |