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Ten questions from the Customer Handover group. Attempt all ten before checking the key. Suggested pass mark: 8/10.

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Questions

1. Kent M1 backup loads are sized to:
  • A. Rated power plus 25 % headroom
  • B. Whatever started during the black-start test
  • C. Rated power (3300/5500/6600 VA) only — no motor-start headroom is promised
  • D. Twice rated power for compressors
2. When a customer asks “how fast is the switchover?” on a Kent M1, you quote:
  • A. Under 10 milliseconds
  • B. The pass criterion — “your essential loads ride through” — and no milliseconds figure
  • C. Exactly 20 milliseconds
  • D. Half a second
3. With unbalanced output ON, a single Kent G3 phase can carry:
  • A. 100 % of the total rating
  • B. Whatever the breaker allows
  • C. 33 % of total, fixed
  • D. Up to 50 % of the total rating — and never promise beyond 100 % of the per-phase rating
4. If a fault code appears after handover, the customer should:
  • A. Restart the inverter up to three times
  • B. Photograph the display and call Kent service — restarts are the technician’s step
  • C. Open the cover and check connections
  • D. Toggle the battery switch
5. The cleaning guidance left with the customer is:
  • A. Soft brush for the heatsink, cloth for screen/LEDs — never solvents or abrasives; unit off and cool first
  • B. Damp mop weekly
  • C. Solvent wipes monthly
  • D. Pressure wash each monsoon
6. Inside the inverter enclosure there are:
  • A. Two user-replaceable fuses
  • B. A user-serviceable fan filter
  • C. No user-serviceable parts at all
  • D. Battery balancing leads the customer may check
7. After a deep discharge or long outage, the battery should be:
  • A. Left flat until the next service visit
  • B. Recharged as soon as practical — never leave a pack flat, never store one empty
  • C. Discharged fully once more to calibrate
  • D. Disconnected at the breaker
8. The Kent M1 owner’s routine maintenance rhythm is:
  • A. None — fit and forget
  • B. Monthly internal inspection
  • C. Six-monthly care: radiator vents cleaned, connections checked, per the routine table
  • D. Annual firmware updates by the customer
9. On an outage-first home, Kent M1 grid-charge should be:
  • A. Left at the OFF default
  • B. Set by the customer seasonally
  • C. Always OFF to save money
  • D. Enabled deliberately at commissioning so the pack is full when the first cut comes
10. When calling Kent service, the customer keeps ready:
  • A. Only their phone number
  • B. The information list from the handover pack — model, serial, alarm/fault message and time, per the keep-ready guidance
  • C. The installer’s personal number
  • D. Their electricity bill only

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Answer key

  1. C
  2. B
  3. D
  4. B
  5. A
  6. C
  7. B
  8. C
  9. D
  10. B