Before your first ticket
1
Isolation and Shutdown — word for word
Isolation & Shutdown. Both platforms power OFF
battery-first and require a discharge wait before covers open
.
2
Know what you may not touch
Authorized-Only Actions — settings and internals that are
Kent-service or partner-gated.
3
Environment pages
Half of all “inverter faults” in summer are siting faults. Learn to spot them from
Heat, Sun & Ventilation.
4
Troubleshooting flows
Symptom-based flows (battery not charging, backup not working, comm faults and more) are
live in Troubleshooting — work them alongside the platform
display codes and the checklists.
Every service visit, in order
- Talk, then look. Get the symptom history and any display message from the customer first.
- Photograph the display before changing anything — the code screen is evidence.
- Isolate correctly if you must open anything — never shortcut the discharge wait.
- Verify siting — clearances, sun, glands — while you are there; log deviations.
- Record what you changed — every setting before/after, in the ticket.
Common mistakes
- Restarting repeatedly to “clear” a fault without reading the code — you erase the evidence.
- Fixing the symptom and leaving the cause (a cooked, sun-blasted unit will fault again).
- Adjusting grid-protection settings to stop nuisance trips — those settings move only with utility consent and Kent instruction .