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Some actions on a Kent system are gated. Not to slow you down — because each one, done wrong, creates a safety event, a compliance breach or a warranty void that lands on the whole channel.
For trained/authorized installers only. Attempting gated actions without authorization can end partner accreditation and void the system warranty.

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Gated: authorized installers with Kent training

  • Advanced-menu access on either platform. The parameter-lock and advanced-menu passwords are partner-gated and differ between Kent M1 and Kent G3 — a classic mixed-fleet trip-up. Public pages will never print them.
  • Grid code selection during commissioning — set exactly per the Kent parameter sheet for the site’s DISCOM. [KNB-VAL-01]
  • First commissioning of Kent G3 — the first login must be an Installer account.
  • Battery protocol selection and BMS wiring — including the Kent F1 comm-cable rule on the battery pages.
  • Grid-protection trip points. Over/under-voltage and frequency protection values move only with utility consent and Kent instruction — never to silence nuisance trips.
  • Opening any cover beyond the wiring compartment; internal repairs.
  • Firmware changes. No field flashing; if a Kent-shipped unit boots with an unexpected screen, photograph and report. [KNB-VAL-12]
  • Battery pack internals — cells, BMS boards and fuses are factory/service territory.

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Never, by anyone

  • Bypassing interlocks, RCDs or SPDs to “get it running today”.
  • External N-E bonds improvised at the backup board. [KNB-VAL-04]
  • Applying settings from videos or documents for other brands/models to a Kent unit.

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Common mistakes

  • “The customer pushed me” — pressure does not transfer liability; gated is gated.
  • Sharing an unlock password with a subcontractor crew — every unlock is attributable.

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When to escalate

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.