File the signed form with the photo record. A copy travels with any escalation. Without the signed form, every future query about what was delivered, demonstrated, or promised starts from scratch.
Section A — System record
| Field | Entry |
|---|---|
| Customer name | |
| Site address | |
| Date of handover | |
| Platform & model (e.g. Kent M1 Hybrid Inverter 5 kW) | |
| Inverter serial number | |
| Battery model & pack count | |
| Battery pack serial numbers / address map | |
| PV array (strings × modules, total kWp) | |
| Sensing scheme (CT at incomer / smart meter) | |
| Export setting (zero export / limited to: ___ W) | |
| Installer name | |
| Kent partner ID |
Section B — Commissioning evidence attached
Check each item and confirm the evidence is in the job record before signing.- Platform commissioning checklist completed — Kent M1 or Kent G3
- Energy-flow tests passed — direction verified, per-phase verified, zero-export witnessed 📷
- Black-start test passed with the real essential loads on the essential panel 📷
- Settings snapshot captured (full photo set of all settings screens) 📷
- Site photo checklist complete 📷
Section C — Customer walkthrough checklist
Tick each item as you deliver it, in front of the customer. All eight items must be ticked before signatures are collected.- System explained in plain words — what it does all day, what happens in a power cut (script)
- Backup limits explained — what runs, what doesn’t, why (Backup Can & Can’t)
- Essential panel shown and labelled — customer knows which switches are backup and why the others are not
- Display tour given — battery percentage, alarm recognition, read-only browsing (Display Walkthrough)
- Battery expectations set — SOC is a fuel gauge, hours depend on load, reserve behaviour is normal, grid-charge default explained, recovery after long outage (Battery Expectations)
- Emergency stop demonstrated physically — labelled battery breaker and AC isolator pointed out, customer knows the sequence: off, away, call Kent
- DO/DON’T card left on site and walked through verbally (Warranty-Safe Usage)
- Kent service number saved in customer’s phone contacts and written on the DO/DON’T card and the DB door label
Section D — Declarations and signatures
Installer declaration I confirm that the system listed in Section A is installed and commissioned in accordance with the Kent New Energy Knowledge Base. All tests listed in Section B are passed and the evidence records listed are attached to this job file. The walkthrough items in Section C were delivered to the customer(s) named above. Installer signature: ________________________ Date: ____________ Customer declaration I confirm that the walkthrough listed in Section C was given to me today. I received the DO/DON’T card. I understand that for any alarm, message, change, or addition to the system, my action is to call Kent service — not to open the unit, adjust settings, or ask a local electrician to modify the installation. Customer signature: ________________________ Date: ____________Photograph the completed and signed form immediately. The photo goes into the job record alongside the commissioning evidence. The original stays with the customer; a copy stays with the installer’s job file.
When to escalate
Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.