Public (this site)
- Safety, environment and siting rules
- Installation and commissioning procedures with every parameter cited
- Commissioning checklists and the customer handover pack
- Symptom-based troubleshooting to the point of escalate to Kent service
Partner-gated (Kent partner portal / training)
- Advanced-menu and parameter-lock passwords for both platforms — public pages say “authorized installers unlock the advanced menu” and stop there.
- Internal SKU cross-references and sourcing details.
- The full validation register behind the KNB-VAL IDs.
- The certification process itself — the proctored test, practical assessment and certificate run through Kent partner training. The quiz bank is public, answer keys included, as the self-study layer.
If a public page seems to be missing a number you expected, check for a KNB-VAL validation
block first — the value may be pending confirmation, not hidden.
Common mistakes
- Sharing partner passwords with unauthorized crews “to save a call” — this is how wrong grid settings end up on customer sites, and it is auditable.
- Assuming public means complete for design purposes — design tools remain partner-side.