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Troubleshooting is platform-first: every symptom flow and the full fault-code table live under the platform you are standing in front of. Pick yours.

Kent M1

Single-phase platform — nine symptom flows plus the E-code table.

Kent G3

Three-phase platform — nine symptom flows plus the status/alarm table.
Not sure which unit it is, or on a mixed-fleet visit? The side-by-side cheat card tells the platforms apart at a glance. Whichever platform, the stop line is the same: When to Escalate — the evidence kit and the Kent service path.

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.