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The display is the customer’s only dashboard — teach them to read it, never to change it. Give the tour for the platform on their wall.

Reading the home screen energy flow — customer view — figure KNB-SVG-17

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Kent M1 Hybrid Inverter — the LCD tour

  • The home screen shows where power is flowing right now — solar, battery (with its percentage), grid and home.
  • Four keys sit below: ESC, UP, DOWN, ENTER. Browsing with UP/DOWN walks the data pages — solar, battery, grid, load (and generator where fitted) — all read-only viewing.
  • What to glance daily: the battery percentage and that no alarm message is showing.
  • If a code appears (E-something): photograph the screen, note the time, call Kent. Don’t press through menus hunting for it — the photo is enough.

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Kent G3 Hybrid Inverter — the HMI tour

  • Three lights above the screen: POWER (unit energised), OPERATION (running normally), ALARM — the one that matters to you: red means photograph the screen and call Kent.
  • Four keys navigate the read-only information screens — energy flow, battery percentage, today’s generation.
  • The screen sleeps to save itself; any key wakes it. A dark screen with the POWER light on is normal, not a fault.

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The three customer rules (both platforms)

  1. Look, don’t touch settings. Everything behind a settings menu is installer/Kent territory — the system is configured for this house already.
  2. An alarm is a photo + a call, not a reason to flip breakers on and off. Repeated power-cycling makes diagnosis slower.
  3. Know your two numbers: the battery percentage, and Kent’s service number on the card.

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Common mistakes

  • Touring the display with the screen asleep and calling it “broken” — wake it first, teach the wake.
  • Teaching menu paths “in case” — customers remember exactly enough to get into trouble.
  • Skipping the ALARM-light meaning on the Kent G3 — the one light they truly need.

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When to escalate