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The display is the customer’s only dashboard. Your goal is to teach them to read it — not to navigate menus, not to change anything, just to understand what they see. Give the tour for the platform on their wall, in front of the live unit, before you sign the handover form.
This page covers the Kent M1 Hybrid Inverter LCD and the Kent G3 Hybrid Inverter HMI. Read the section for the platform you installed.

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Kent M1 Hybrid Inverter — the LCD tour

The M1 display is a backlit LCD with four keys below it. The tour takes two minutes.
1

Show the home screen

The home screen shows where power is flowing right now — solar in, battery (with its percentage), grid, and home load. Point to each arrow as you name it: “Solar coming in, battery at X%, grid at the moment.”
2

Demonstrate the four keys

Point to ESC, UP, DOWN, ENTER below the screen. Pressing UP and DOWN walks through the data pages — solar, battery, grid, load, and generator where fitted. These are read-only viewing pages. Tell the customer: “You can browse these. Don’t go into any menus that ask for a code.”
3

Name the daily glance

“Two things to check when you walk past: the battery percentage and that no alarm message is showing. That’s all you need.”
4

Describe what an alarm looks like

“If a code appears — something like E-something — photograph the screen, note the time, and call Kent. Don’t press through menus hunting for more information. The photo is enough.”
If the screen is dark when the customer first looks at it, wake it with any key. Teach the wake during the tour — a dark screen is not a fault.

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Kent G3 Hybrid Inverter — the HMI tour

The G3 display is a larger screen with four keys. Above the screen sit three indicator LEDs that matter more than any menu.
1

Introduce the three LEDs

Point to each LED in turn:
  • POWER (green): the unit has DC power and is energised.
  • OPERATION (green): the unit is running normally.
  • ALARM (red): the one that matters. Solid red = emergency fault. Flashing = warning or normal fault.
“If the red ALARM light comes on, photograph the screen and call Kent. That’s the action.”
2

Demonstrate the four keys

The four keys navigate the read-only information screens — energy flow, battery percentage, today’s generation. Browse one or two pages together. Repeat: “All of these are reading screens. You’re looking, not changing anything.”
3

Explain the sleeping screen

“The screen turns off to save itself after a few minutes. Press any key and it wakes. A dark screen with the POWER light on is completely normal — not a fault.”

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The three customer rules — both platforms

Leave the customer with these three rules before you leave. Say them aloud and make sure both decision-makers heard them.

1. Look, don't touch settings

Everything behind a settings menu is installer and Kent territory. The system is already configured for this house. Browsing data pages is fine. Changing anything is not.

2. Alarm = photo + call

An alarm message is not a reason to flip breakers on and off. Photograph the display, note the time, and call Kent. Repeated power-cycling makes diagnosis harder and slower.

3. Know your two numbers

Battery percentage — visible on the home screen. Kent service number — on the DO/DON’T card, in their phone contacts, and on the DB door label.

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Common mistakes

Calling a dark screen 'broken'

The screen sleeps. Wake it first. Teach the customer to wake it during the tour so they know immediately when they see a dark screen.

Teaching menu paths 'in case'

Customers remember exactly enough to navigate into a settings menu and change something. Show data pages only — never settings navigation.

Skipping the ALARM LED on the G3

On the Kent G3, the ALARM LED is the one customer-facing indicator that requires action. Skipping its meaning means the customer will ignore it or panic unnecessarily.

Doing the tour with the unit off

The whole value of the display tour is seeing live data. If the system isn’t running, the home screen means nothing. Always do the tour with the system energised.

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When to escalate

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.