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The display is the customer’s only dashboard — teach them to read it, never to change it. Give the tour for the platform on their wall.
Annotated customer view of the inverter home screen showing solar, battery, grid and load

Reading the home screen energy flow — customer view — figure KNB-SVG-17

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Kent M1 Hybrid Inverter — the LCD tour

  • The home screen shows where power is flowing right now — solar, battery (with its percentage), grid and home.
  • Four keys sit below: ESC, UP, DOWN, ENTER. Browsing with UP/DOWN walks the data pages — solar, battery, grid, load (and generator where fitted) — all read-only viewing.
  • What to glance daily: the battery percentage and that no alarm message is showing.
  • If a code appears (E-something): photograph the screen, note the time, call Kent. Don’t press through menus hunting for it — the photo is enough.

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Kent G3 Hybrid Inverter — the HMI tour

  • Three lights above the screen: POWER (unit energised), OPERATION (running normally), ALARM — the one that matters to you: red means photograph the screen and call Kent.
  • Four keys navigate the read-only information screens — energy flow, battery percentage, today’s generation.
  • The screen sleeps to save itself; any key wakes it. A dark screen with the POWER light on is normal, not a fault.

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The three customer rules (both platforms)

  1. Look, don’t touch settings. Everything behind a settings menu is installer/Kent territory — the system is configured for this house already.
  2. An alarm is a photo + a call, not a reason to flip breakers on and off. Repeated power-cycling makes diagnosis slower.
  3. Know your two numbers: the battery percentage, and Kent’s service number on the card.

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Common mistakes

  • Touring the display with the screen asleep and calling it “broken” — wake it first, teach the wake.
  • Teaching menu paths “in case” — customers remember exactly enough to get into trouble.
  • Skipping the ALARM-light meaning on the Kent G3 — the one light they truly need.

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When to escalate

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.