DO
- Keep the space around the unit clear — the clearances the installer left are cooling, not spare shelf room. No cartons against the inverter or the battery, nothing stacked on top.
- Keep it shaded and dry the way it was installed — awnings, canopies and cable drip loops stay as built.
- Glance at the display now and then — battery percentage, no alarm showing: Display Walkthrough.
- Report alarms with a photo and let Kent do the diagnosis.
- Let Kent service it on schedule — periodic checks of connections, seals and cooling are part of ownership.
DON’T
- Don’t wash the unit. No hosing, no wet mopping over it, no solvents or abrasive cleaners — cleaning is a dry/soft affair, done with the system off and cool, by people trained for it.
- Don’t open anything — covers, glands, the battery, “just to look”. There are no user-serviceable parts inside.
- Don’t change settings or let a visiting electrician “optimise” them — configuration changes run through Kent.
- Don’t add or swap equipment — extra battery packs, a different inverter, new backup circuits: Kent designs and fits additions so the system stays matched and covered.
- Don’t block, enclose or box-in the unit for looks — enclosures cook electronics.
- Don’t power-cycle repeatedly at an alarm — one photo, one call.
The tone to strike at handover
“This system needs almost nothing from you — just space, a glance, and a phone call if it ever shows a message. Everything else is our job.”Common mistakes
- The card handed over but never walked through — two minutes of narration makes it real.
- A cleaning crew hosing the wall unit during Diwali cleaning — warn the customer explicitly.
- The customer’s electrician re-terminating “loose-looking” cables — that is Kent’s torque wrench, nobody else’s.