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This is the content of the DO/DON’T card you leave at handover — the usage habits that keep the system healthy and the customer’s warranty cover intact. Walk through every item before you hand the card over. Two minutes of narration makes it real; a card handed over without explanation is a card that goes in a drawer. Warranty terms themselves live on the Kent warranty card supplied with the product.
This page applies to the Kent M1 Hybrid Inverter, the Kent G3 Hybrid Inverter, and the Kent Lithium Battery.

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DO

1

Keep the space around the unit clear

The clearances the installer left are cooling, not spare shelf room. No cartons against the inverter or the battery pack. Nothing stacked on top or in front. The gap must stay open every day, not just on installation day.
2

Keep it shaded and dry the way it was installed

Awnings, canopies, and cable drip loops stay as built. If anything changes the shade or drainage around the unit — a new wall, a trellis, a redirected drainpipe — call Kent before the next monsoon.
3

Glance at the display now and then

Two things to check: battery percentage, and no alarm showing. That is all. The full tour is at Display Walkthrough.
4

Report alarms with a photo

If an alarm appears, photograph the display and call Kent. That photo is all Kent needs to start diagnosis — do not wait, do not try to diagnose it yourself.
5

Let Kent service it on schedule

Periodic checks of connections, seals, and cooling are part of ownership. Routine maintenance is trained work — connections have torque specifications and seals have replacement intervals. Kent schedules and does this; the customer does not.

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DON’T

1

Don't wash the unit

No hosing, no wet mopping over it, no solvents, no abrasive cleaners. Cleaning is a dry or soft-cloth affair, done with the system off and cool, by people trained for it. IP66 means dust and water jets are resisted under test conditions — it does not mean “hose it down.”
2

Don't open anything

No covers, no glands, no battery casing, not even “just to look.” There are no user-serviceable parts inside any Kent inverter or battery pack. Opening a cover voids the seal and the cover.
3

Don't change settings

Do not let a visiting electrician “optimise” the settings. Do not explore menus out of curiosity. Configuration changes run through Kent — the system is already set for this house’s design.
4

Don't add or swap equipment

Extra battery packs, a different inverter, new backup circuits — Kent designs and fits additions so the system stays matched, safe, and covered. An unauthorized addition breaks the system design and the warranty.
5

Don't block, enclose, or box-in the unit

Enclosures built around the inverter for looks trap heat. Electronics cook. A decorative box around a fanless inverter is a failure waiting to happen.
6

Don't power-cycle repeatedly at an alarm

One restart is the maximum a customer should ever attempt — and the correct action is one photo and one phone call. Repeated cycling on a real fault makes the problem worse and the diagnosis harder.

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The tone to strike at handover

End with this line — say it plainly:
“This system needs almost nothing from you — just space, a glance, and a phone call if it ever shows a message. Everything else is our job.”
That sentence sets the right expectation. The customer is an owner, not a technician. Their role is space, observation, and communication — nothing more.

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Common mistakes

Handing over the card without narrating it

Walk through each point aloud. Two minutes of explanation makes every item concrete. A card handed over in silence is a card that is never read.

Not warning about cleaning crew habits

A cleaning crew hosing the wall unit during a deep-clean or festive clean is a real and common failure mode. Warn the customer explicitly by name: “Please tell your cleaning team not to hose the inverter.”

Letting another electrician re-terminate connections

A visiting electrician who re-torques “loose-looking” cables without the platform torque spec and a calibrated tool has introduced an unknown. That is a Kent service call, not a friendly favour.

Not leaving a physical card

The DO/DON’T card on the wall is the customer’s ongoing reference. A verbal walkthrough without a physical card leaves nothing behind. Print and leave it — always.

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When to escalate

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.