Symptom flows
- Not Starting — dead display, no boot, or a fault at first power-up.
- Battery Not Charging — PV or grid available but the battery won’t take charge.
- Battery Not Discharging — full battery, yet the house runs on grid.
- Backup Not Working — outage comes, backup doesn’t.
- Comm Fault — battery, meter and parallel communication failures.
- Grid Fault — grid voltage/frequency alarms, the compliant way.
- Display Shows Wrong Flow — impossible energy flows on the screen.
- Nuisance Tripping — RCD/ELCB or breaker trips around outages, mornings or backup tests.
- Zero Export Failing — the utility meter shows export despite the limit.
Reference
- Fault Codes — every Kent M1 E-code, first response and onward flow.
- When to Escalate — the stop line, the evidence kit and the Kent service path.
Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.