Check first
- Mode and thresholds on the platform’s settings page — most “won’t discharge” calls are a reserve, a mode, or a TOU window doing its job.
- Is the sensing right? If the CT/meter is wrong, the inverter doesn’t know the house has load — Energy-Flow Test direction check.
- Is SOC live? Comms down can freeze discharge decisions — verify the SOC updates.
“Inverter buys from grid with a full battery” is this page. Walk mode → TOU → reserve →
sensing in that order, and demonstrate the corrected behaviour to the customer before
leaving — it is the highest-repeat complaint on hybrid sites.
Escalate when
- Configuration verified correct, sensing test passed, and the battery still never discharges — collect the settings snapshot and SOC/voltage readings for Kent service.
- Discharge stops far above any configured threshold with comms healthy.