Skip to main content
Symptom: the site’s RCD/ELCB (or a breaker) trips — at every grid outage, on dewy mornings, during the backup test, or seemingly at random.
Never bypass, bridge or remove an RCD to “get it running”. Protection stays in the circuit, full stop. A trip is information — read it.

​
Check first

  1. When exactly does it trip? Outage-linked → neutral–earth behaviour in backup. Dewy mornings → PV insulation. Under one appliance → that appliance. Random → measure, don’t guess.
  2. Which device trips — the main RCD, a sub-circuit RCD, or an MCB? An MCB is overcurrent, not leakage — different flow (Backup Not Working).
  3. Record the site’s N–E voltage in both grid and backup states — Kent service will ask for it. [KNB-VAL-04]
Pending Kent validation. [KNB-VAL-04] The neutral–earth bonding scheme in backup and the approved RCD types/ratings per Kent SKU are under confirmation with Kent engineering. Until published here: wire PE and backup earth exactly per the platform AC pages, record N–E voltage in grid and backup states on every affected site, change no protection devices ad hoc, and escalate persistent outage-linked tripping with those readings attached.

​
Escalate when

  • Outage-linked tripping persists on a site wired exactly per the platform AC pages — send the N–E readings, RCD nameplate photo and trip log. [KNB-VAL-04]
  • Leakage-class faults persist after the strings insulation-test clean and connectors are verified dry/sound.
  • Anyone proposes running without the RCD “for now” — that is a stop-work, not a workaround.

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.