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Read the message, don’t guess it. Record the exact string from the HMI (including any 10xx DATA:000x code) before touching anything, then take the first response below. Where a row says Continue in, that flow — not this table — finishes the job.
For trained/authorized installers only. Any restart follows the official sequence, and any cover-off work follows Isolation & Shutdown — including the 5-minute discharge wait.
The one-restart rule. For an alarm message: power off in the correct order, wait 5 minutes, restart once. If the same alarm returns, collect the evidence and escalate — repeated power-cycling destroys the diagnostic trail and fixes nothing.

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Status messages

These describe an operating state, not a fault — most need no action at all.

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Alarm messages — grid & AC

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Alarm messages — battery

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Alarm messages — backup

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Alarm messages — PV & leakage

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Alarm messages — internal & hardware

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Before you call Kent service

Have ready: the unit’s serial number, the installation date, the exact message (with any 10xx DATA code) and a photo of the screen, a description of the problem with pictures, and the PV array configuration (panel count and capacity, number of strings). The Kent service contact and case checklist are on When to Escalate.

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.