Symptom: export shows on the utility meter (or a DISCOM notice arrives) on a site
configured for zero or limited export.
For trained/authorized installers only. Export settings sit behind partner-gated menus
and carry compliance consequences.
Check first
- Trace shape: spikes or sustained? Momentary blips on load steps are the control loop’s
physics; sustained export is the fault.
- CT live test — grid on, PV off must read import. A reversed or misplaced CT is the
number-one cause.
- Third-party grid-tie inverter on site? If yes, that generation is uncontrollable by
the Kent hybrid — expectation case, not settings case.
Close it properly
A zero-export fix ends with the witness test against the utility meter — PV high, load
minimised, no sustained export above the limit — photographed into the record. 📷
Escalate when
- Sustained export persists with the CT proven and settings verified — settings snapshot and
export trace go to Kent service.
- A DISCOM dispute is open — escalate to Kent with the commissioning record and witness
evidence; the compliance response runs through Kent, not the installer.
Related pages
