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Symptom: export shows on the utility meter (or a DISCOM notice arrives) on a site configured for zero or limited export.
For trained/authorized installers only. Export settings sit behind partner-gated menus and carry compliance consequences.

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Check first

  1. Trace shape: spikes or sustained? Momentary blips on load steps are the control loop’s physics; sustained export is the fault.
  2. CT live test — grid on, PV off must read import. A reversed or misplaced CT is the number-one cause.
  3. Third-party grid-tie inverter on site? If yes, that generation is uncontrollable by the Kent hybrid — expectation case, not settings case.

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Close it properly

A zero-export fix ends with the witness test against the utility meter — PV high, load minimised, no sustained export above the limit — photographed into the record. 📷

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Escalate when

  • Sustained export persists with the CT proven and settings verified — settings snapshot and export trace go to Kent service.
  • A DISCOM dispute is open — escalate to Kent with the commissioning record and witness evidence; the compliance response runs through Kent, not the installer.

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.