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Symptom: grid-class alarms — over/under-voltage, over/under-frequency, no-grid — once in a storm, or every afternoon like clockwork.

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Check first

  1. Occasional or chronic? A one-off during grid disturbance self-clears by design; a daily pattern needs measurement.
  2. Measure at the inverter’s AC terminals across the problem window — the terminal voltage, not the DB’s, is what the inverter sees.
  3. Terminations tight? Loose AC terminations mimic a bad grid at every load step.
Pending Kent validation — do not configure in the field. [KNB-VAL-01] The India grid-code parameter set for both platforms (V/F windows, reconnect, PF) is under confirmation. Until published here: set the grid code only per the Kent-issued parameter sheet for the site’s DISCOM, and never improvise protection values.

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Escalate when

  • The grid is chronically out of band on logged measurements — Kent leads the DISCOM letter; bring the readings, timestamps and photos.
  • Grid alarms persist with a verified-healthy grid and tight terminations.
  • Any request lands to “just widen the limits” — that path runs through utility consent and Kent, or not at all.

Escalate to Kent New Energy service only — through your registered Kent partner channel or the Kent service desk details on your work order. Do not contact any third-party or component-manufacturer support line for a Kent-branded system: tickets outside the Kent channel are not tracked, not covered, and can void warranty handling.